Shipping policy
1. Processing time
- Orders are processed after payment confirmation.
- Most in-stock items are prepared within 1-2 business days.
- Orders placed on weekends or UAE public holidays are processed on the next business day.
2. UAE delivery
- SimBox ships from Dubai, United Arab Emirates.
- Estimated delivery for in-stock orders is usually 2-6 business days, unless a product page or checkout message says otherwise.
- Shipping fees, if any, are shown at checkout before payment.
3. Large simulator items
- Racing cockpits, monitor stands, seats, and bundles are large/heavy items and may require delivery coordination.
- If your order needs special handling, SimBox will contact you using the details entered at checkout.
4. Tracking
- When tracking is available, tracking details will be sent by email or SMS after dispatch.
- Tracking updates can take up to 24 hours to appear after the shipment is created.
5. Address changes and failed delivery
- Please check your delivery address and phone number before placing the order.
- If an address is incomplete or incorrect, contact SimBox as soon as possible at info@simbox.ae.
- Additional delivery attempts or re-shipping may require an extra courier fee.
6. Damaged, missing, or incorrect items
- Please inspect the delivery when it arrives.
- If an item is damaged, missing, or incorrect, contact us within 48 hours with your order number and clear photos so we can help resolve it.
7. International orders
- If international delivery is arranged by prior agreement, customs duties, import taxes, and clearance delays are the buyer's responsibility unless agreed otherwise in writing.
8. Contact
For shipping questions, contact SimBox at info@simbox.ae or call/WhatsApp +971 58 596 6433.
