Refund policy
Returns and exchanges
If you need help with a return or exchange, contact SimBox at info@simbox.ae with your order number and the reason for the request.
14-day return window
- Return requests should be made within 14 days of delivery.
- Items must be unused, unmodified, complete, and in their original packaging with proof of purchase.
- Installed, assembled, damaged, incomplete, custom, special-order, clearance, or gift-card items may not be eligible for return.
Damages, defects, or wrong items
- Please inspect your order when it arrives.
- If the item is defective, damaged, missing parts, or not what you ordered, contact us within 48 hours with photos and your order number so we can review and make it right.
How to start a return
- Email info@simbox.ae before sending anything back.
- We will confirm the return method, packaging requirements, and return address.
- Items sent back without return approval may not be accepted.
Refunds
- After the returned item is received and inspected, we will confirm whether the refund is approved.
- If approved, the refund will be issued to the original payment method. Bank/card processing time can vary.
- If more than 15 business days have passed after we confirmed an approved refund, contact us at info@simbox.ae.
Contact
For return questions, contact SimBox at info@simbox.ae or call/WhatsApp +971 58 596 6433.
