FAQ
FREQUENTLY ASKED QUESTIONS
Find the answers to your most common questions about SIM BOX
What products do you sell in your racing simulator store?
We offer complete sim racing setups including steering wheels, direct-drive wheelbases, pedal sets, shifters, handbrakes, motion platforms, cockpit rigs, monitors, and accessories like mounts, seats, and cables.
Are your racing simulator products compatible with all gaming platforms?
Most of our products work with PC, and many models support PlayStation and Xbox. Compatibility depends on the wheelbase and console model—check each product page for detailed information.
Do you provide warranty on your racing simulator equipment?
Warranty terms vary by product. Contact SimBox before checkout if warranty coverage is important to your purchase.
Do you offer installation or setup support?
Absolutely! We provide step-by-step setup guides, and our support team can assist you with calibration, software installation, and product configuration.
Can I upgrade individual parts of my racing simulator later?
Yes, all setups are modular, meaning you can upgrade wheelbases, pedals, shifters, and motion systems anytime without replacing the full rig.
My order is now on backorder. What are my options?
Occasionally a product may sell out before your order is finalized. If this happens, our team will notify you right away and provide updated availability details. You can choose to wait for restock, switch to an alternative product, or request a full refund, which will be issued through your original payment method.
When will my order be shipped?
Most in-stock items are packed and dispatched within 1–2 business days, excluding transit time. Tracking information will be sent to your email as soon as your order leaves the warehouse.
Is it possible to pick up my order directly from your warehouse?
Currently, warehouse pickups are not available. All orders are shipped through our standard delivery system.
Which locations do you deliver to?
Before ordering, check our Shipping Policy and confirm that delivery is available for your address. Review any delivery charges and the final total at checkout. If your location or delivery requirements are not covered, ask SimBox before paying.
How long will it take for my order to reach me?
Orders generally leave our warehouse within 2 business days.
If you have pre-ordered items, the full order will ship once all products are in stock.
If you prefer to receive in-stock items before pre-ordered items, just send us an email, and we can arrange a split shipment.
What warranty comes with Sim Box products?
Warranty terms vary by product. Contact SimBox before checkout if warranty coverage is important to your purchase.
How do I send an item back for return or replacement?
If you need to return a product, please email us with the details of the issue or your return request. We’ll provide a return form with instructions, which must be included with your package and sent to the address listed on the form.
Can I return an item if I’m not satisfied?
Return requests should be made within 14 days of delivery. Items must be unused, unmodified, complete and in their original packaging with proof of purchase. Eligibility and exclusions apply, including assembled and custom items. Contact SimBox before sending anything back and read the refund policy: https://www.simbox.ae/policies/refund-policy.
How long is the warranty on different products?
Warranty terms vary by product. Contact SimBox before checkout if warranty coverage is important to your purchase.
What if I change my mind after purchasing?
If you wish to return a product due to a change of mind, it must be unused and returned within 14 days of delivery. Returns outside this period may incur a 10% restocking fee. For repair or replacement, items must be returned within the warranty period.
Where should I send my return?
After contacting us with your return request, we’ll provide a return form with the correct address. Please ensure this form is included in your package.
